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Enhancing User Experience in Insurance Applications: Adopting Microservices Architecture and Innovative Methods

Gürkan Şahin1,
Deniz Altay Avcı2,
Şafak Karagenç3,
Burcu Kuleli Pak4,
Pınar Seke5,
Ahmet Çağatay Tunalı6
1Adesso Türkiye
2Adesso Türkiye
3Adesso Türkiye
4Adesso Türkiye
5Adesso Türkiye
6AgeSA Hayat ve Emeklilik
Published:December 31, 2024
DOI: 10.56038/oprd.v5i1.548
Vol. 5, No. 1 · pp. 274–284

Abstract

In this study, the transition to microservices architecture is addressed with the aim of improving user experience and increasing operational efficiency in the insurance sector. Within the scope of the project, fundamental functions such as online sales, video calls, and biometric verification were restructured as independent microservices. This transformation enabled systems to become more scalable, flexible, and manageable. The goal was to enhance user security and interaction through innovative features. The online sales module allowed transactions to be completed quickly. The successful completion of the project was recognized with prestigious awards and acknowledged as a significant example of digital transformation and user-focused solutions in the insurance sector. As a result, the study demonstrated how microservices increase modularity, ease of maintenance, and development speed, highlighting the potential for creating more user-friendly and efficient insurance platforms.

Keywords
Mikroservis mimarisisigortacılık uygulamalarıkullanıcı deneyimi iyileştirmebiyometrik doğrulamaölçeklenebilir sistemleroperasyonel verimlilik

References

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Cite This Article
Şahin, G., Avcı, D. A., Karagenç, Ş., Pak, B. K., Seke, P., Tunalı, A. Ç. (2024). Enhancing User Experience in Insurance Applications: Adopting Microservices Architecture and Innovative Methods. *Orclever Proceedings of Research and Development*, 5(1), 274-284. https://doi.org/10.56038/oprd.v5i1.548

Bibliographic Info

JournalOrclever Proceedings of Research and Development
Volume5
Issue1
Pages274–284
PublishedDecember 31, 2024
eISSN2980-020X